Privacy Policy

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by Genie Technology Ltd.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, www.genei.io.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third-party websites may also gather information about you in accordance with their own separate privacy policies.For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, subscribe to use our services via our website or upload information to our website.

We collect this personal information from you either directly, such as when you register with us, contact us or subscribe to use our services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

•               your name, address and contact details

•               date of birth

•               bank account and payment details

•               details of any feedback you give us by phone, email, post or via social media

•               information about the services we provide to you

•               your account details, such as username, login details

We use this personal information to:

•               create and manage your account with us

•               verify your identity

•               provide services to you

•               customise our website and its content to your particular preferences

•               notify you of any changes to our website or to our services that may affect you

•               improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are various legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

•               consent: where you have given us clear consent for us to process your personal information for a specific purpose

•               contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

•               legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

•               legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information, which overrides our legitimate interests)

Who we share your personal information with

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Transfer of your information out of the UK and EEA

We do not transfer your personal data outside the European Economic Area (EEA).

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies.

Consent to use cookies and changing settings

We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

You can withdraw any consent to the use of cookies or manage any other cookie preferences by clicking on the icon at the bottom of any page on our site.

How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Marketing

We would like to send you information about services which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone,text message (SMS) or automated call.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you subscribe to useour service.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

—contacting us at ilse@genei.io

—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

It may take up to 5 (five) days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. Insummary, those include rights to:

•               fair processing of information and transparency over how we use your use personal information

•               access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

•               require us to correct any mistakes in your information which we hold

•               require the erasure of personal information concerning you in certain situations

•               receive the personal information concerning you which you have provided to us, in a structured,commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

•               object at any time to processing of personal information concerning you for direct marketing

•               object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

•               object in certain other situations to our continued processing of your personal information

•               otherwise restrict our processing of your personal information in certain circumstances

•               claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

•               email, call or write to us

•               let us have enough information to identify you e.g. your name, username or other registration details,

•               let us have proof of your identity and address (a copy of your driving licence or passport and a recentutility or credit card bill), and

•               let us know the information to which your request relates

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this website privacy policy

We may change this website privacy policy from time to time, when we do we will inform you via email.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we holdabout you.

If you wish to contact us please send an email to ilse@genei.io write to Genie Technology Ltd, 17 Carlton House Terrace, London, SW1Y5AH.